At Ziyuf Al Rahman, we want every pilgrim to have a smooth and safe journey. Please read the following rules and regulations before booking your Hajj or Umrah package.
General Guidelines
- Hajj and Umrah are acts of worship, not holidays. Pilgrims should prepare for spiritual focus, patience, and simplicity during the journey.
- All package details provided are based on current information. Services, flight schedules, and hotel bookings are subject to change without prior notice.
- Hotel star ratings are set by the Saudi authorities and may differ from international standards.
Booking and Payments
- All prices are based on Saudi Riyals. Any changes in exchange rates may affect your final cost.
- Reservations are confirmed only after payment is received. Package prices may change, and customers are responsible for any balance due.
- Bookings are always subject to availability.
Travel Documents
- It is the pilgrim’s responsibility to submit the correct documents for visa applications. We are not liable for any visa refusal.
- Passports and supporting documents must be provided at least three weeks before departure.
- Keep your passport, visa, and tickets safe and accessible at all times.
Flights and Luggage
- Arrive at the airport at least 3–4 hours before departure.
- Check your airline’s baggage allowance before travelling. Extra baggage fees are the traveller’s responsibility.
- Liquids over 100ml are not allowed in hand luggage.
- You are responsible for your own luggage throughout the journey.
Airport and Transfers
- Most UK pilgrims are processed through the Hajj terminal in Jeddah. Waiting times for immigration and customs can take 5–12 hours or longer.
- Our representatives will guide you, but the management of the Hajj terminal is outside our control.
- Please wear your group wristband at all times for identification and safety.
Health and Safety
- Keep all medicines in your hand luggage, along with prescriptions and medical records.
- Carry light snacks or dry food for long waiting times at airports and terminals.
- Inform us of any disabilities or serious medical conditions before booking so suitable arrangements can be made.
Money Matters
- Carry Saudi Riyals or British Pounds, which can be exchanged in Saudi Arabia.
- Do not carry all your money with you at once. Keep small amounts for daily use.
During the Journey
- Pilgrims should follow instructions from the group leader at all times.
- Due to the large number of pilgrims, delays and changes may occur, patience is required.
- Always stay with your group to avoid separation.
- Meals are included in packages, but on some days, delays may occur due to heavy crowd management.
Important Notes
- Travel dates for Hajj are based on the Hijri (lunar) calendar and may change depending on moon sightings.
- The journey from the airport to your hotel in Makkah may take 8–12 hours or longer due to high pilgrim numbers.
- Always double-check your travel documents before leaving home and allow extra time for traffic and weather.
