Privacy Policy

At Ziyuf Al Rahman, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure. By using our website and services, you agree to the practices described here.

Information We Collect

When you interact with our website or services, we may collect both personal and non-personal information. This helps us deliver the best possible experience for you.

We may collect:

• Your name, email address, phone number, and address
• Travel details such as passport information for Umrah and Hajj bookings
• Payment details for booking confirmation (processed securely)
• Technical data like IP address, browser type, and device information
• Messages, attachments, or documents you send when contacting us

How We Use Your Information

The data we collect is used for service delivery and to improve your overall experience with us. Specifically, we use it to:

• Process and confirm your bookings
• Provide customer service and support
• Send updates and important travel information
• Improve our website and tailor services to your needs
• Detect and prevent fraud or unauthorised use
• Share offers and promotions (only if you opt-in)

Data Protection and Security

We take security seriously and use industry-standard measures to protect your personal data.

• All sensitive data is stored on secure servers
• Access is limited to authorised staff only
• We use encryption and firewalls to protect against breaches
• Payment details are not stored on our servers
• While we strive for complete safety, no online system can be 100% secure

Log Files and Cookies

Like many websites, Ziyuf Al Rahman uses log files and cookies to improve performance.

Log files may record:

• IP address
• Browser type
• Date and time of visit
• Pages viewed on our site

Cookies are small files used to:

• Remember your preferences
• Track website activity
• Enhance browsing experience

You may disable cookies in your browser, but some website features may not work properly without them.

Sharing of Information

We do not sell or trade your personal information. However, in order to provide services, we may share your data with trusted third parties such as:

• Airlines, hotels, and visa services to complete your booking
• Legal authorities if required by law
• Service providers who help us operate our website and business

Your Rights (GDPR and UK Law)

As a UK or EU resident, you have strong data protection rights, including:

• The right to access your personal data
• The right to request corrections to inaccurate information
• The right to request deletion of your data (in certain cases)
• The right to restrict or object to processing
• The right to request the transfer of your data to another provider

We aim to respond to all requests within one month.

Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe your child has provided such information, please contact us immediately so we can remove it.

Data Retention

We will keep your personal data only for as long as necessary to:

• Provide the services you request
• Comply with legal obligations
• Resolve disputes and enforce agreements

Once data is no longer needed, it will be securely deleted.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The revised version will always be posted on this page with a new update date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@ziyufalrahman.com
Phone: +44 161 949 4499