Rules and Regulations

General Guidelines

• Hajj and Umrah are acts of worship, not holidays. Pilgrims should prepare for spiritual focus, patience, and simplicity during the journey.
• All package details provided are based on current information. Services, flight schedules, and hotel bookings are subject to change without prior notice.
• Hotel star ratings are set by the Saudi authorities and may differ from international standards.

Booking and Payments

• All prices are based on Saudi Riyals. Any changes in exchange rates may affect your final cost.
• Reservations are confirmed only after payment is received. Package prices may change, and customers are responsible for any balance due.
• Bookings are always subject to availability.

Travel Documents

• It is the pilgrim’s responsibility to submit the correct documents for visa applications. We are not liable for any visa refusal.
• Passports and supporting documents must be provided at least three weeks before departure.
• Keep your passport, visa, and tickets safe and accessible at all times.

Flights and Luggage

• Arrive at the airport at least 3–4 hours before departure.
• Check your airline’s baggage allowance before travelling. Extra baggage fees are the traveller’s responsibility.
• Liquids over 100ml are not allowed in hand luggage.
• You are responsible for your own luggage throughout the journey.

Airport and Transfers

• Most UK pilgrims are processed through the Hajj terminal in Jeddah. Waiting times for immigration and customs can take 5–12 hours or longer.
• Our representatives will guide you, but the management of the Hajj terminal is outside our control.
• Please wear your group wristband at all times for identification and safety.

Health and Safety

• Keep all medicines in your hand luggage, along with prescriptions and medical records.
• Carry light snacks or dry food for long waiting times at airports and terminals.
• Inform us of any disabilities or serious medical conditions before booking so suitable arrangements can be made.

Money Matters

• Carry Saudi Riyals or British Pounds, which can be exchanged in Saudi Arabia.
• Do not carry all your money with you at once. Keep small amounts for daily use.

During the Journey

• Pilgrims should follow instructions from the group leader at all times.
• Due to the large number of pilgrims, delays and changes may occur, patience is required.
• Always stay with your group to avoid separation.
• Meals are included in packages, but on some days, delays may occur due to heavy crowd management.

Important Notes

• Travel dates for Hajj are based on the Hijri (lunar) calendar and may change depending on moon sightings.
• The journey from the airport to your hotel in Makkah may take 8–12 hours or longer due to high pilgrim numbers.
• Always double-check your travel documents before leaving home and allow extra time for traffic and weather.